Responsible Gaming

Our Commitment

AA Lottery is committed to providing a safe and enjoyable gaming environment. Gaming should be entertainment — not a source of stress, financial hardship, or harm. This page explains every tool available to help you stay in control.

Age Verification — 18+ Only

This Platform is strictly for users aged 18 and over. We verify age at registration and as part of the KYC process. If we discover an account is held by someone under 18, it will be closed immediately and all funds returned to their source.

Deposit Limits

Set daily, weekly, or monthly deposit limits in your account under Profile → Responsible Gaming.

• Limits take effect immediately when lowered.
• Increasing a limit requires a 24-hour waiting period — a deliberate pause to ensure it is a considered decision.
• You can reduce a limit at any time with immediate effect.

Session Time Reminders

Enable session time reminders to receive a notification after 30, 60, or 90 minutes of continuous play. Scheduled breaks improve decision-making quality and reduce impulsive betting. Configure reminders in Profile → Responsible Gaming.

Reality Checks

Every 30 minutes of active play, a reality check displays your net session result (total wins minus total losses). This ensures you always have accurate information when deciding whether to continue.

Cooling-Off Period

A cooling-off period temporarily blocks account access for 24, 48, or 72 hours. Ideal for stepping back after an emotionally charged session. Activate via Profile → Responsible Gaming → Cooling-Off.

Self-Exclusion

Self-exclusion removes access to your account for a period you choose: 1 week, 1 month, 3 months, 6 months, or permanently.

• During self-exclusion you cannot log in, deposit, or wager.
• Withdrawals of existing verified funds are still processed.
• Activate via Profile → Responsible Gaming → Self-Exclusion or email support@aalotterygame.com with the subject line RESPONSIBLE GAMING. We aim to action these within 1 hour.

Recognising Problem Gambling

Common warning signs include:

• Spending more time or money on gaming than planned, repeatedly.
• Feeling anxious, irritable, or restless when not playing.
• Chasing losses — placing larger bets to try to recover previous losses.
• Lying to family or friends about time or money spent gaming.
• Borrowing money or neglecting bills to fund gaming.
• Gaming interfering with work, study, or personal relationships.

If any of these apply to you, we strongly encourage you to use the self-exclusion tools above and to reach out to a support service.

Getting Help

The following services are free, confidential, and staffed by trained counsellors. Reaching out is a sign of strength.

Responsible Gaming Reminders

• Set a budget before you play and stick to it.
• Never gamble with money you cannot afford to lose.
• Do not gamble when upset, tired, or under the influence of alcohol.
• Take regular breaks — at least 15 minutes every hour.
• Gaming should be entertainment, not a way to make money or escape problems.

Contact

For responsible gaming requests or immediate account restriction, email support@aalotterygame.com or visit our Contact Us page.